![]() We cannot refund money due to issues that we have corrected, are beyond our control, or we do not know about until after your stay." Your folio indicates the first report of pests was made after midnight, and discounted upgrades were offered at that time. If we don’t know about it, we can’t correct it. If you see a maintenance, housekeeping, or pest control issue, please notify the front desk immediately at 86.We will do our best to resolve any issues as quickly as possible. We do have onsite maintenance services and on-call maintenance and pest control for after-hours emergencies. Pest Control is on call if there is an unusual issue. Common sense says that being in the woods and mountains, you may still see occasional pests, but we do our best to provide a clean, pest free environment inside the cabins. Our online FAQ sheet can be found at this link- states the following: "Each home receives monthly pest control treatments. Thank you for staying with our Family at Hidden Mountain. Thank you for staying with our family at Hidden Mountain Resort - we look forward to having the opportunity to serve your family again soon! Hidden Mountain Resort takes pride in offering on-site housekeeping & maintenance for quick and effective cleaning & repairs. We appreciate your kind words and are pleased to know our staff was prompt, courteous, and helpful in assuaging your concerns as they were reported. ![]() Our primary goal is to make our guests comfortable. We do not have any record of a report made to our staff indicating the furnishings were not sufficient, as we do take these reports and provide them to the owners to resolve expeditiously. ![]() All of our properties are privately owned, and each independent owner themes, stocks & furnishes their property differently. We see our staff was able to assist you with some of the noted items. We regret you did not find 4088 satisfactory, and we would have been happy to take care of any item of concern as reported during your stay. Hi Susie, Thank you for your review and consideration regarding your stay with us. Our original location at Hidden Mountain West offers a more secluded and rustic setting for your mountain adventure. Our main location at Hidden Mountain East is easily located near near The Apple Barn & Cider Mill and Tanger Outlets at Five Oaks plus all of the theater, dining, and attractions of the area. Hidden Mountain Resort offers 2 convenient locations. Resort amenities include a 24/7 office, award-winning seasonal swimming pools, fishing ponds, picnic pavilions, gazebos and our beautiful Log Cabin Conference Lodge for weddings, reunions, meetings & retreats. Log Cabin amenities include a fully-equipped kitchen and linens, with most cabins offering a Hot Tub, Fireplace, Washer/Dryer, Whirlpool Tub, and more. Our Log Cabins range in size from one bedroom romantic cabins up to a stunning 14 bedroom lodge on the river. Family-owned and operated since 1981, Hidden Mountain Resort now includes properties at Hidden Mountain East & West, as well as the Dell- a Class-A Motorcoach Resort. We offer an indulgent retreat for visitors to Sevierville, Pigeon Forge & Gatlinburg, TN. Hidden Mountain Resort is the original Log Cabin Resort in the Smoky Mountains. Hilton Playa del Carmen, an All-Inclusive Adult Only Resort.Hilton Hawaiian Village Waikiki Beach Resort.Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.Hotels near Ripley's Old MacDonald's Farm Mini Golf.Hotels near Ogle Brothers General Store.Hotels near The Apple Barn Cider Mill And General Store.
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